Return & Exchange Policy
Return & Exchange Policy
At Dulhapaksh, we want you to love what you wear. If something isn’t right, we’re here to help.
Eligibility
You can request a return or exchange within 7 days of delivery in the following cases:
– Wrong or damaged product received
– Size or fit issue Non-Returnable Items
– Made-to-Order or altered products
– Items marked as final sale or non-returnable at checkout
These cannot be returned, exchanged, or refunded.
How to Request a Return or Exchange
1. Fill out the Return/Exchange Request Form on our website within 7 days of receiving your order.
2. Upload a photo of the product showing the seal tag and serial number clearly.
3. Once approved, we’ll arrange a reverse pickup from your address.
4. After receiving and checking the product, we’ll process your refund, store credit, or exchange.
Return Shipping Fee
A flat ₹100 per item will be deducted towards reverse shipping and handling charges. This applies to both returns and exchanges.
Condition of Returned Items
Returned products must be:
– Unused, unwashed, and unworn
– In original packaging with all tags and seal tag intact
– Free from stains, perfume, or damage Items that fail the quality check will be sent back to you without a refund.
Refunds, Store Credit & Exchanges
– Refunds are issued to your original payment method within 7–10 business days after inspection.
– Store Credit is issued as a coupon code for the full value (minus ₹100).
– Exchanges are processed once your returned product passes quality check.
Need Help?
For any assistance, reach out to us at:
💬 WhatsApp us via the help icon on our website
Our team is available Monday to Saturday, 10:30 AM – 7:30 PM (IST).